From The CEO

Mandy Jones, CEO

We’re continuing to work on new products and services, including the introduction of mobile banking.  To do so, we may need to take Internet Banking offline to perform routine maintenance. Because of our recent downtime, I wanted to let you know in advance that we plan to take Internet Banking offline for short periods of time in the middle of the night in hopes this will be of the least inconvenience to you.  We will always forecast for you when these scheduled downtimes will be within Internet Banking.

We appreciate your understanding of this downtime and hope you are as excited as we are about our new mobile banking options. Please watch for more details.

Thank you!

Mandy Jones, CEO

Updated – Sunday, 2/12 at 3:00 pm

Our systems are back up and running, including Internet Banking and online Bill Pay. I sincerely appreciate your patience as we worked to restore service. We are still updating portions of the system; I will keep you updated as we progress.  Rest assured, there was no data breach and no external or internal threat of any kind. Your funds and your personal information are safe and secure.

If you have a question about transactions or fees on your account contact us. Our call center is open Mon-Fri 8am - 6pm and Saturday 10am - 2pm.  Click here to view branch hours.

Thank you again for your patience.

Mandy Jones, CEO

Updated - Saturday, 2/11 at 5:00 pm

I’m happy to report Internet Banking is back up and running. Thank you for your patience over the past few days. Though all of our systems are fully operational now, there are a few things you should know:

  • You may experience delays as many members try to login simultaneously.
  • Transactions in the last two days are in our system but we’re continuing to update Internet Banking. Due to this, you may not see every transaction quite yet. Rest assured we do have the transactions and they will appear soon.

Thank you again for your patience. We’ll be keeping our call center open Saturday until 7:30pm and Sunday from 11am – 3pm to help you. If you have any questions or need assistance, please don’t hesitate to call.

Mandy Jones, CEO

Updated - Saturday, 2/11 at 10:02 am

We’re continuing to work on restoring Internet Banking service, but it is taking longer than we anticipated. Believe it or not, we’re as frustrated as you may be! 

We are optimistic we will have service restored by mid-afternoon.  Our Saturday branches and call center are open for members today as usual and they will continue to stay open until we are able to bring internet banking online. Remember that ATMs and your debit card are also working.

We are sincerely sorry for this interruption in service. We want to do a good job of getting internet banking back online. Please bear with us for just a little longer.

Mandy Jones, CEO

We are currently experiencing technical difficulties with our computer system.  The issues causing our downtime are not security related. There has been no data breach. I can assure you that your funds are safe and secure.

All of our branch locations and our Member Contact Center are open to assist you; our OCCU ATMs are available for deposits and cash withdrawals; and your debit and ATM cards are working.  Please call us if you need assistance to verify receipt of direct deposits or have other questions.

At this time, Internet Banking and Online Bill Pay are unavailable. We are working to restore them. For updates, check or our Facebook page.   

Given how many of you use Internet Banking as your primary “branch,” I know this interruption in service is frustrating.  If we can help you, please call us or visit any branch location.

We apologize for the inconvenience and appreciate your patience.

Mandy Jones, CEO

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